Pushing on through the sun and shade
How it comes together
Businesses are often presented with many plans and paths to supposed success. Every path has its challenges and obstacles - some are as clear as the sun and some are lurking in the shadows. We would love to walk alongside and help you succeed.
Business assessment
We begin by assessing your business by means of engaging open discussion with your team and relevant staff. We discuss areas of opportunity that are either already on your radar or that we discover together. These are thoroughly evaluated and form part of the scope of work.
Developing leaders
Leaders work well together when there is ultimate trust. This allows for healthy conflict, which ultimately leads to commitment. While we focus on providing leaders with help in their specific area of responsibility, we also focus on the individual and how they fit into the culture of the company.
Business solutions
Businesses tend to go through cycles and some of the challenges faced reappear over time. The challenges easily vary across the functions in the business and sometimes span some, if not all, at the same time.
Our work is to offer clarity on what needs to be addressed and to work at the solutions with the leadership team.
Marketing and business development (brand and product growth geographically, systems and procedures, alignment with business goals
Strategic planning and implementation, organisational structure support, business processes, business development, access to international network
Financial (mergers, acquisitions, business sustainability, debtors management and debt restructuring), fundraising, financing, seed investment
Legal services – Protection of Personal Information (POPI) Act, contractual law, international law referrals, dispute resolutions
Customer loyalty
Happy customers are what we all want. Disgruntled customers need urgent help but rarely let you know they will never buy from you again. We offer the opportunity for you to assess your customer’s service experience and their opinion of your service levels and brand to ensure satisfaction and drive customer loyalty. We offer a new perspective on service recovery.
Assessing customer satisfaction will allow you to review business practises and processes, and build systems to provide more professional and lasting customer care and focus. Ongoing measurement helps retain customers.
Communication
People are always in search of clarity and facts. To achieve effectiveness in companies and to attain loyalty from teams and customers, communication is key to keeping people abreast of what is happening and how it impacts them.
We firmly believe that communication is one of the most powerful tools within any organisation and would love to work with you on possible ways to improve this facet of business.
Website design, content creation and management
Internal and external communication
Social media management
Public relations and press liaison services
Graphic services and digital marketing